At Creative Wall Paint, we want your painting experience to be smooth, enjoyable, and inspiring from the moment you place your order until your project is finished. Whether you are selecting your favorite Color Set, starting a new design idea, or checking the status of your delivery, we are here to guide you every step of the way. Below you will find clear answers to the most common questions, so you always know exactly what to expect.
How do I place an order?
Choose your Color Set or Design Kit, add it to your cart, and complete checkout. You’ll receive an order confirmation by email right away.
I made a mistake in my address or order. What should I do?
No stress. Email us as soon as possible at info@creativewallpaint.com. Include your order number and the correct details. If your package hasn’t shipped yet, we can usually correct the mistake immediately.
Where is my order?
Once your order has shipped, you’ll automatically receive an email with a tracking link. This allows you to see exactly where your package is and when it will be delivered. Didn’t receive an email? Please check your spam folder or contact our customer service team.
My tracking link isn’t working. What should I do?
It may take a few hours before tracking information becomes available. The carrier must scan the package before updates appear. If your tracking link still isn’t working after 24 hours, please reach out to us so we can look into it.
Can I have my order delivered to a pickup point?
No, at this time we do not offer delivery to pickup points. All orders are shipped to the address you provide at checkout.
Who ships my order?
Your order is fully processed and shipped by Royal Talens. Once your order is placed, it’s handled in our factory, carefully packed, and shipped from our own distribution center.
We partner with DHL for delivery, so you can rely on fast and secure shipping with easy track & trace.
Why is Royal Talens shipping my package?
Since Amsterdam Creative Wall Paint is produced by Royal Talens, shipping from the same location allows us to work quickly and efficiently. This ensures short delivery times and optimal packaging quality.