At Creative Wall Paint, we want you to feel supported at every stage of your experience with us. If you have a question, concern, or complaint, our team is here to help you quickly and thoughtfully. We aim to resolve every issue in a clear and fair way, so you can continue your project with confidence. Below you will find how to reach us, what you can expect from our support process, and what to do if we are unable to find a solution together.
How can I contact you with questions or complaints?
Email us at info@creativewallpaint.com. We are here to help.
How quickly do you respond?
We aim to reply within 2 business days.
What happens after I submit a complaint?
We review your message carefully and will contact you if we need additional information or photos.
You will always receive a clear and fair solution, such as a replacement, repair, or refund when applicable.
What if we cannot resolve the issue together?
If we are unable to resolve the issue together, you may seek advice from consumer authorities such as ConsuWijzer or choose to take the matter to court. Creative Wall Paint is not affiliated with any dispute resolution committee.
How does this relate to the reflection period?
A complaint is separate from your right to return your order within 14 days. You can find the full return conditions on our Returns page.